Refund Policy
This Refund Policy explains how refunds are handled for purchases made in connection with the Services provided by Twin Pines LTD.
This Refund Policy forms part of, and should be read together with, the Terms of Use. Capitalised terms not defined in this Refund Policy have the meanings given to them in the Terms of Use. In the event of any conflict between this Refund Policy and the Terms of Use, the Refund Policy will apply with respect to refunds.
By making a purchase or subscription, you agree to this Refund Policy.
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Purchases in the WebApp
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General Conditions
Purchases made directly through WebApp (for example, via payment providers such as PayPal) are generally non-refundable, except where a refund is required by applicable law or expressly provided under this Refund Policy.
We may issue a refund where:
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a technical issue on our side prevented access to the Services; or
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you are otherwise entitled to a refund or withdrawal under applicable consumer protection laws.
In such cases, you must contact us within a reasonable time and provide information that helps us review and verify the issue.
Except as described in the Money-Back Guarantee section below, refunds are not available where:
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disliking the product without clear indications of significant technical issues that prevent the use of the product.
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accidental purchase;
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you forget to cancel your subscription before renewal,
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part of a subscription period has already been used; or
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access to non-subscription digital content or services has already been provided.
Refunds are not provided for:
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trial payments;
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promotional or discounted offers;
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subscription renewal charges;
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partially used subscription periods; or
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change of mind.
Refund requests must be submitted by email to support@chatcrafter.ai.
If a request is approved, the subscription will be cancelled and the refund will be issued to the original payment method within 14 business days.
For the purposes of this Refund Policy, “first full-price subscription payment” means the first time a user purchases a subscription at the regular, undiscounted price, without any trial or promotional offer. This eligibility does not reset after cancellation or time away from the Services.
PLEASE NOTE! The purchase of the subscription on the Website does not allow the User to manage it on the App Store or Google Play.
- EU Consumer Rights
If you are located in the European Union, you generally have a 14-day withdrawal right for digital content purchases. However, this right does not apply once digital content is delivered immediately and you have given your prior express consent and acknowledged that you lose your withdrawal right.
By completing a purchase, you expressly consent to immediate delivery of the digital content and acknowledge that your right of withdrawal is lost once delivery begins.
This does not affect your rights in case the digital content is defective or does not conform to applicable consumer protection laws.