This Refund Policy explains how refunds are handled for purchases and subscriptions made through the AI Productivity Assistant – ChatCrafter web platform operated by Twin Pines LTD, available at https://chatcrafter.ai and any related pages, subdomains, or features (the “WebApp” and the “Services”).
This Refund Policy forms part of the Terms of Use and should be read together with them. Capitalized terms not defined here have the meanings given in the Terms of Use. If there is any conflict between this Refund Policy and the Terms of Use, this Refund Policy controls only with respect to refunds.
By making a purchase or starting a subscription, you agree to this Refund Policy.
1. General Conditions
This Refund Policy applies to subscriptions and other purchases made through our web checkout, including the WebApp and any related quiz, paywall, or payment pages. Unless required by applicable law or expressly stated otherwise at the time of purchase, all payments are generally non-refundable. This includes subscription fees, renewal charges, promotional purchases, and partially used billing periods.
We may approve a refund where appropriate, including where:
- you experienced a technical issue that prevented access to the paid Services;
- you believe you were charged by mistake;
- there was a billing error;
- you were unable to use the paid Services due to an issue on our side;
- a refund is required under applicable consumer protection laws.
To request a refund based on a technical issue, please contact us promptly after the issue occurs and provide details that help us verify the problem (such as the account email, transaction details, screenshots, and relevant error messages). We may ask you to try reasonable troubleshooting steps.
Except where a refund is required by applicable law, refunds are not available solely because:
- you changed your mind or did not like the Services,
- you made an accidental purchase,
- you forgot to cancel before a renewal,
- you used part of a subscription period, or
- access to non-subscription digital content or Services has already been provided.
We do not provide refunds for:
- trial periods or trial-related charges (if any),
- promotional or discounted purchases,
- subscription renewal charges, or
- partially used subscription periods.
We do not provide partial or pro-rata refunds for unused time in a billing period.
If you have a billing issue, contact us before initiating a chargeback. We may suspend access while disputes are investigated.
We reserve the right to refuse a refund request where we reasonably believe that the request involves fraud, abuse, repeated refund attempts, chargeback misuse, violation of our Terms, or other misuse of the Services.
2. EU Consumer Rights
If you are located in the European Union, you generally have a 14-day withdrawal right for digital content purchases. However, this right does not apply once digital content is delivered immediately, and you have given your prior express consent and acknowledged that you lose your withdrawal right.
By completing a purchase, you expressly consent to immediate delivery of the digital content and acknowledge that your right of withdrawal is lost once delivery begins.
This does not affect your rights in case the digital content is defective or does not conform to applicable consumer protection laws.
This section does not limit any voluntary refund that we may provide as a customer support measure, nor does it limit any mandatory rights you may have under applicable consumer protection laws.
3. How to Request a Refund
Refund requests must be submitted by email to support@chatcrafter.ai.
Please include:
- the email address linked to your ChatCrafter account;
- the date and amount of the charge;
- the payment method or transaction details, if available;
- a short explanation of the reason for your request.
We usually respond within 5 business days after receiving the request and the information needed to identify the payment. Review within this period does not guarantee that a refund will be approved.
If a refund is approved, it will be issued to the original payment method used for the purchase. The exact time when the refunded amount becomes available depends on your bank, card issuer, or payment provider.
4. Cancellation
You may cancel or manage your subscription at any time through:
- Profile > Settings > Subscription > Cancel Subscription; or
- by contacting us at support@chatcrafter.ai.
Cancellation stops future recurring charges but does not automatically refund charges that have already been made, unless a refund is approved under this Refund Policy or required by applicable law.
Unless stated otherwise at the time of cancellation, your subscription will remain active until the end of the current paid billing period. After that date, your access to paid features will end or may be limited to the free features available at that time.
For more details on subscription billing and cancellation, please see our Billing Terms.