Terms of Use

Last Updated: 27.02.2026

Company: TWIN PINES LTD

HE477382

Address: Agias Zonis 12, Limassol, 3027, Cyprus

Contact email: support@chatcrafter.ai.

1. Agreement to Terms

These Terms of Use (also called “Terms”) constitute a legally binding agreement between you (“you”, “user”) and TWIN PINES LTD (“we”, “us”, “our”) regarding your use of AI Productivity Assistant – ChatCrafter web-based platform available at https://chatcrafter.ai, including any related pages, subdomains, or features (the “WebApp”, the “Services”).

By accessing or using the Services in any manner, including content, functionality, or services offered through WebApp, you agree to be bound by these Terms. If you do not agree to all of these Terms, then you must not use the Services.

These Terms and the Privacy Policy (incorporated by reference) explain how the Services work and how they apply to your use of the Services.

2. Eligibility / Age Requirement

You represent and warrant that:

• You are at least 13 years old (or the minimum legal age in your jurisdiction to use such services).

• If you are under the age of majority in your jurisdiction, you must have permission from a parent or legal guardian.

• You have full power, capacity, and authority to enter into this agreement and to abide by all of the terms and conditions herein.

3. License & Access

   1. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your own use, in accordance with these Terms and the functionality of the Services.

   2. This license does not grant you any ownership rights in the Services or their content and may not be assigned or transferred to any third party.

   3. We may suspend, restrict, or terminate your access to the Services, in whole or in part, where reasonably necessary, including where:

• you materially breach these Terms;

• required by applicable law or a binding order of a competent authority;

• necessary to protect the security or integrity of the Services or other users;

• the Services (or part of them) are modified, discontinued, or no longer offered.

Where suspension or termination affects paid Services, we will act in accordance with applicable consumer protection laws, including EU digital content and consumer rights legislation.

4. Nothing in this section limits any mandatory rights you may have under applicable law.

5. Restrictions & Acceptable Use

   1. You agree to use the Services in a lawful, responsible, and appropriate manner. In particular, you agree that you will not:

• use the Services in any way that violates applicable laws or regulations;

• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying models of the Services, except to the extent expressly permitted by applicable law;

• modify, adapt, interfere with, or compromise the security, integrity, or proper functioning of the Services, including by introducing malicious code;

• use the Services in a way that disrupts, interferes with, or negatively affects other users or the availability of the Services;

• use the Services to generate, share, or promote unlawful, harmful, abusive, deceptive, or misleading content;

• use AI-generated content from the Services for purposes that are illegal, harmful, or that infringe the rights of others;

• submit prompts or inputs intended to bypass safeguards, exploit vulnerabilities, or manipulate the behaviour of AI-powered features;

• copy or use content from the Services to build competing products, AI training databases, or unauthorized publications;

• use the Services to infringe intellectual property, privacy, or other rights of third parties;

• use the Services for commercial exploitation, resale, sublicensing, or service-bureau purposes, except as expressly permitted through our authorised subscription or payment mechanisms;

• use the Services to treat any health condition;

• impersonate another person while using the Services;

• share, sell, rent, or otherwise distribute access to the Services beyond what is permitted under these Terms;

• link to, reference, or use the Services in a way that:

  1. is unlawful or misleading;

  2. suggests any partnership, endorsement, or approval by us where none exists;

  3. harms or misrepresents our reputation or brand; or

  4. takes unfair advantage of the App or WebApp.

  2. We may suspend or terminate your access to the Services, in whole or in part, where reasonably necessary in response to a violation of this section, subject to applicable law and your mandatory consumer rights.

5. Fees, Subscriptions, and Payments

   1. Free and Paid Features

The Services can be accessed for free, but some features and content are available only through paid subscriptions. Available features and pricing may vary depending on your location, language, device, or app version.

2. Subscriptions and Billing

Subscriptions are billed on a recurring basis (for example, monthly or annually) until cancelled.

WebApp. If you purchase a subscription through WebApp, payment is charged to the payment method you select at checkout (for example, via PayPal or another payment provider). In this case, payment processing is handled by the relevant payment provider, and we may receive limited transaction information necessary to manage your subscription.

By subscribing, you authorize the applicable platform or payment provider to charge the subscription fees in accordance with the terms presented at checkout.

3. Free Trials

Some subscriptions may include a free or discounted trial period, which will be clearly shown at checkout. If no trial is shown, no trial is offered.

If you do not cancel at least 24 hours before the end of the trial period, your subscription will automatically renew, and you will be charged the applicable subscription fee.

We may limit eligibility for trials, offer trials only to certain users, or change or end trial offers, to the extent permitted by law.

4. Renewal, Cancellation, and Pricing Changes

Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before the end of the current period.

WebApp. If you subscribed through the WebApp, you may request cancellation by using the Help option available in your WebApp account. Selecting Help opens an email to  support@chatcrafter.ai, which you can use to contact us regarding your subscription. Unless stated otherwise at the time of cancellation, cancellation will take effect at the end of the current billing period.

We may change subscription prices or features from time to time. Any price changes will take effect at the start of the next billing period. If you do not agree with a price change, you should cancel your subscription before the new price applies.

5. Taxes and Additional Charges

Applicable taxes are determined based on your location and may change in accordance with local laws. Your mobile carrier or internet provider may charge additional fees (such as data or roaming charges), which are your responsibility.

6. Refunds

Refund request procedures depend on how and where you made your purchase and are governed by our Refund Policy, which forms part of these Terms and is incorporated by reference.

• Purchases made through the WebApp are subject to the conditions and limitations set out in our Refund Policy. To request a refund, go to the Help section in your account and use the provided email form.

If you are located in the European Union, you generally have a 14-day withdrawal right for digital content purchases. However, this right does not apply once digital content is delivered immediately, and you have given your prior express consent, acknowledging that you lose your withdrawal right. This does not affect your rights in cases where the digital content is defective or does not comply with applicable law.

Please review the Refund Policy for full details, including eligibility, timelines, and how to request a refund.

6. Intellectual Property & Copyright

   1. All rights, title, and interest in and to the App, including its content, features, design, graphics, code, and UI, belong exclusively to TWIN PINES LTD or its licensors.

   2. You may not copy, reproduce, modify, create derivative works, publicly display, distribute, or sell any part of the WebApp except as expressly allowed under these Terms.

   3. Any feedback, suggestions, or ideas you provide (“Feedback”) may be used by us without obligation or compensation to you, and you grant us a perpetual, irrevocable, royalty-free license to use such Feedback.

   4. The copyrights, trademarks, service marks, and logos used in the WebApp are the intellectual property of TWIN PINES LTD (or its licensors). Use of these without permission is prohibited.

7. Service Availability and Changes

   1. We aim to make the Services available and secure, but we do not guarantee that they will always operate without interruptions, delays, errors, or technical issues. The Services may be temporarily unavailable or may not function as expected on all devices, browsers, or systems, including due to maintenance, updates, technical limitations, or issues with internet connections, mobile networks, or third-party services.

   2. Content and information available through the Services, including AI-generated content and information obtained from external sources, may not always be accurate, complete, or up to date. You should use your own judgment and verify important information before relying on it.

   3. We may update, change, improve, limit, or discontinue parts of the Services from time to time, including adding new features, modifying how existing features work, or removing them. Your use of the Services does not guarantee that any specific feature will remain available.

   4. If changes significantly affect paid features, we will handle this in line with applicable consumer protection laws.

   5. If new or updated features come with additional terms or require a separate subscription, those terms will be shown to you when you choose to use or buy them. If you continue to use those features after the terms are made available, this means you accept them.

8. Disclaimers and No Guarantees

   1. General Disclaimer

The Services are provided “as is” and “as available.” We do our best to keep the Services working well, but we do not promise that they will always be available, uninterrupted, error-free, or fully secure.

Features may change over time, and some parts of the Services may be updated, suspended, or discontinued. You decide how to use the Services and any content provided. If you rely on information from the Services, you do so at your own judgment and responsibility.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

2. AI-Powered Features

Some features of the Services use artificial intelligence to generate responses automatically.

AI-generated content may sometimes be incorrect, incomplete, or inappropriate. AI responses are based on patterns in data and do not reflect human judgment.

AI-generated content is provided for general information only and is not professional advice, including medical, legal, or psychological advice. You are responsible for how you use and rely on AI-generated content.

The Services may include other content created using artificial intelligence, such as personas, characters, videos, animations, text, images, icons, or similar elements. These AI-generated elements are fictional and created automatically. Unless otherwise clearly stated, any resemblance to real persons, living or deceased, is purely coincidental.

3. Health and Wellness Information

The Services may include information or content related to health, wellness, lifestyle, relationships, or personal well-being. This content is provided for general informational purposes only.

We do not guarantee any specific results or outcomes, including with respect to health, fitness, emotional well-being, relationships, or sex life. Individual results may vary and depend on many factors outside our control.

The Services do not provide medical advice and are not intended to diagnose, treat, cure, or prevent any medical condition.

You should always consult a qualified healthcare professional before making decisions that may affect your health or safety. Do not ignore professional medical advice because of something you read or received through the Services.

9. Limitation of Liability

   1. To the fullest extent permitted by applicable law, Twin Pines LTD shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, loss of data, or business interruption, arising out of or in connection with your use of, or inability to use, the Services.

   2. To the extent permitted by applicable law, our total liability to you for any claims arising out of or relating to these Terms or the Services shall be limited to the total amount you have paid to us for the relevant Service during the three (3) months immediately preceding the event giving rise to the claim, or such higher amount as may be required by applicable law.

   3. Nothing in these Terms limits or excludes our liability where such limitation or exclusion is not permitted by law, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded under applicable laws.

10. Indemnification

    1. To the extent permitted by applicable law, you agree to indemnify and hold harmless Twin Pines LTD, its affiliates, licensors, and their respective directors, officers, employees, and agents from and against any third-party claims, losses, damages, liabilities, and reasonable costs or expenses (including reasonable legal fees). This applies only where a claim is caused by something you did or failed to do, including where you:

• use the Services in a way that breaches these Terms;

• break applicable laws or regulations; or

• infringe the rights of another person or entity (for example, intellectual property or privacy rights).

  2. We may choose to handle the defence of such a claim ourselves, at our own cost. If we do so, you agree to reasonably cooperate with us.

  3. This section does not require you to cover claims that result from our own actions, negligence, or failure to comply with the law, and it does not limit any rights you may have under mandatory consumer protection laws.

11. Intellectual Property Complaints and Takedown Requests

    1. We respect intellectual property rights. If you believe that content available through the Services infringes your copyright, please send us a notice with:

• a description of the copyrighted work;

• where the content appears in the Services;

• your contact details;

• a statement that you believe the use is not authorised; and

• a statement that the information provided is accurate.

Please send notices to:

Email: support@chatcrafter.ai

Please indicate Takedown request in the subject line of your letter.

2. We will review and remove or disable access to content where required or appropriate. In the United States, copyright notices are handled in line with the DMCA. In the European Union, we handle complaints in accordance with applicable EU law.

   3. Submitting false or misleading notices may result in rejection of the request.

3. Termination

   1. We may suspend or end your access to the Services, in whole or in part, in accordance with applicable law, for example, if you seriously or repeatedly breach these Terms, misuse the Services, or if we discontinue all or part of the Services for legal, technical, or business reasons.

   2. Where reasonably possible, we will give you notice before suspending or ending access. In urgent cases (such as security risks, illegal use, or harm to others), we may act immediately.

   3. When your access ends, your right to use the Services stops and you must stop using them. Ending access does not affect any outstanding payments or your obligations incurred before termination.

   4. If you have an active paid subscription, termination and any related refunds (if applicable) will be handled in line with these Terms, the subscription terms, and applicable consumer protection laws.

   5. Sections of these Terms that are intended to continue after termination — such as disclaimers, limitation of liability, intellectual property, indemnification, and governing law — will remain in effect.

4. Changes to Terms

We may update these Terms from time to time by publishing a new version on this page and updating the “Last Updated” date. Changes apply from the date they are posted, unless we say otherwise. We will notify you of significant changes (e.g. by in-app notification or email). After changes become effective, your continued use constitutes acceptance of the new Terms. The version with the latest Effective Date supersedes prior versions.

14. Governing Law & Disputes

    1. These Terms are governed by and construed in accordance with the laws of Cyprus (without reference to conflict-of-law rules).

    2. If you are a consumer located in the European Union, you may bring a claim arising out of or relating to these Terms either:

• before the competent courts of Cyprus, or

• before the courts of the EU country where you live, where required by mandatory consumer protection laws.

Nothing in these Terms limits your rights under applicable EU consumer protection laws.

3. To the extent permitted by applicable law, if you are located in the United States, you agree that any dispute will be brought only on an individual basis, and not as a plaintiff or class member in any purported class, collective, or representative action. This class action waiver applies only where permitted by law and does not apply where prohibited or restricted by applicable consumer protection laws.

   4. Nothing prevents either party from seeking injunctive or equitable relief in courts of competent jurisdiction.

4. Miscellaneous

   1. If any part of these Terms is found to be invalid, illegal, or unenforceable, the remaining parts will continue to apply in full.

   2. If we do not enforce a right or provision under these Terms, this does not mean that we waive that right or provision.

   3. You may not transfer your rights under these Terms without our consent. We may transfer our rights as part of a merger, sale, or reorganisation, provided this does not reduce your rights under applicable law.

   4. If there is a conflict between these Terms and the terms of a platform through which you access the Services (such as the Apple App Store), the platform’s terms apply where required.

5. Copyright Notice

© 2025 TWIN PINES LTD. All rights reserved.

All text, images, functionality, and design within the App are protected by copyright and intellectual property laws.

Unauthorized copying, modification, or distribution is strictly prohibited.